Terms and Conditions

These Terms and Conditions govern the use of www.themetasum.com, our products and related services (together, the "Services"). The Services are provided by The Meta Sum ("The Meta Sum", "we", "us"). By using this website or ordering the Services, you agree to these terms. If you are agreeing on behalf of a company, you confirm you have authority to bind that company.

Where a signed contract, proposal or statement of work exists between you and The Meta Sum, that document takes precedence over these terms for the work it covers.

1. Use of this website

You may use this website for lawful business purposes. You must not attempt to gain unauthorised access, interfere with its operation, scrape it at a rate that degrades service, or use it to distribute malware or unlawful content. We may suspend access where we reasonably believe these terms have been breached.

2. Products and subscriptions

Sum Cloud POS, SumBite, MetaSum Panel and MetaSum Plesk are provided on the plan, term and usage limits set out in your order or proposal. Subscriptions renew for the period stated in the order unless cancelled before the renewal date. Product availability may change as features are added or retired; we will give reasonable notice of material changes that affect your use.

3. Custom software projects

Custom projects are delivered against the scope, milestones and assumptions in the agreed proposal or statement of work. Anything not listed as included is out of scope. Changes are handled through a written change request that records the effect on timeline and price. You agree to provide timely access to information, systems and decision-makers needed for delivery.

4. Fees and payment

Fees are set out in the applicable order, proposal or invoice. Unless stated otherwise, invoices are due within the period shown on the invoice. Recurring fees may be paid monthly or annually as agreed. We may suspend Services where undisputed invoices remain overdue after written notice. Fees are exclusive of applicable taxes unless stated otherwise.

5. Client responsibilities

• Provide accurate information and lawful content for use in the Services.
• Maintain the security of your own accounts, credentials and devices.
• Obtain any consents needed for data you upload, including customer and employee data.
• Comply with applicable law in your jurisdiction, including consumer, tax and data protection rules.

6. Intellectual property

This website, our products, source code, designs, documentation and branding remain the property of The Meta Sum or its licensors. For custom projects, ownership of bespoke deliverables transfers to you on full payment, except for our pre-existing tools, frameworks, libraries and product components, which remain ours and are licensed to you for use as part of the delivered solution. Third-party components remain subject to their own licences.

7. Confidentiality

Each party will keep the other's non-public information confidential and use it only for the purposes of the engagement. This does not apply to information that is public, independently developed, or required to be disclosed by law, provided the disclosing party is notified where legally permitted.

8. Hosting and service levels

Managed hosting and Plesk services include the maintenance, patching, backup and monitoring described in your plan. Where a service level is agreed, it is set out in your order or hosting schedule. Planned maintenance is notified in advance where practical. We are not responsible for outages caused by third-party networks, your own applications or content, or events outside our reasonable control.

9. Acceptable use

You must not use the Services to send unsolicited bulk messages, host unlawful or infringing content, attack third-party systems, or process special category data without an agreed arrangement. Hosting accounts that place other customers or infrastructure at risk may be suspended immediately.

10. Third-party services

Some features depend on third-party providers such as payment gateways, app stores, mapping or messaging services. Their availability and terms are outside our control. We will help you resolve integration issues where the integration is part of our scope.

11. Warranties and disclaimers

We will provide the Services with reasonable skill and care and in line with good industry practice. Except as expressly stated, the Services are provided without additional warranties, including implied warranties of merchantability or fitness for a particular purpose, to the extent the law allows them to be excluded. Content on this website is provided for general information and is not professional advice.

12. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, loss of anticipated savings or loss of business opportunity. Our total liability arising from or related to the Services is limited to the fees paid or payable by you for the affected Services in the twelve months before the event giving rise to the claim. Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, or fraud.

13. Termination

Either party may terminate for material breach that is not remedied within a reasonable period after written notice. Subscriptions may be cancelled in line with the notice period in your order. On termination, you remain responsible for fees for work performed and services supplied up to the termination date. We will provide export of your data in a reasonable format where the Services hold it, subject to payment of outstanding fees.

14. Changes to these terms

We may update these terms from time to time. The updated version is posted on this page with a new date. Changes apply to new orders from that date. For existing subscriptions, material changes take effect from the next renewal unless the law requires otherwise.

15. Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information. If you contract with us through a local entity or a different governing law is agreed in your order, that order prevails.

16. Contact

Questions about these terms can be sent to info@themetasum.com or through our contact page.